Privacy Policy

Privacy Policy

Last Updated: 08/09/2024

At Prana Line, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you use our services, contact us, or visit our website. The information we may collect includes:

  • Personal Identification Information: Name, email address, phone number, and other contact details.

  • Health Information: Any relevant medical or health information you provide in relation to our services.

  • Payment Information: Details necessary for processing payments (such as card details), although we do not store this information directly.

  • Website Usage Information: Information collected via cookies or similar technologies, such as IP addresses, browser type, and browsing behavior.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • Providing Services: To schedule, manage, and deliver energy healing services, including session bookings and follow-ups.

  • Communication: To respond to your inquiries, confirm appointments, and send service-related information.

  • Marketing: With your consent, we may send you information about promotions, events, and services.

  • Compliance with Legal Obligations: To comply with UK laws and regulations, including tax and accounting requirements.

  • Improving Services: To analyze and improve our services and user experience, including understanding website traffic and preferences.

3. Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. The legal grounds we rely on include:

  • Contract: Processing necessary for the performance of a contract (e.g., booking and providing services).

  • Consent: Where you have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications).

  • Legal Obligation: Processing necessary to comply with a legal obligation (e.g., tax or financial regulations).

  • Legitimate Interests: Processing for our legitimate interests (e.g., improving our services), as long as your rights and freedoms are not overridden.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data with:

  • Service Providers: Third-party companies that provide services on our behalf (e.g., payment processors, scheduling platforms). These parties are required to maintain the confidentiality and security of your information.

  • Legal and Regulatory Authorities: Where required by law or to protect our legal rights, we may disclose your information to law enforcement or other authorities.

  • Business Transfers: In the event of a merger, sale, or other business reorganization, your information may be transferred as part of that transaction.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. We retain basic personal information for six years to comply with tax and legal obligations.

6. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct or update any inaccurate or incomplete information.

  • Right to Erasure: You may request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.

  • Right to Restrict Processing: You can request the restriction of processing of your personal data if you contest its accuracy or the lawfulness of our processing.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, or request that we transfer it to another data controller.

  • Right to Object: You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at info@prana-line.com. We will respond to your request within one month, as required by law.

7. Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and track user preferences. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your ability to fully experience our website.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy regularly. Your continued use of our services following any changes constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Prana Line
Email: info@prana-line.com

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.